Shipping & returns

📦 Shipping We ship within mainland France only. • Pickup point — Mondial Relay pickup-point delivery • Colissimo — home delivery Orders are prepared and dispatched within 24 working hours. Shipping fees are shown at checkout and delivery is free from €60. Delivery times are indicative and may vary by carrier. 🔄 Returns & refunds You have 14 days from receiving your order to exercise your right of withdrawal where it applies. To request a return, contact us at: contact@naturelshop.fr Please include your order number and the item or items concerned. After requesting withdrawal, you have 14 days to send the item back. Return postage is paid by the customer in the case of a change of mind. The item must come back in a condition allowing resale. Any depreciation resulting from handling beyond what is needed to examine the item may be taken into account, as the regulations allow. The refund is issued once the returned item is received or, where the regulations permit, once proof of dispatch is received. The refund covers the item price plus the original standard shipping cost. Any supplement for a more expensive delivery option chosen by the customer is not refunded. 🍯 Food products As the regulations provide, the right of withdrawal does not apply to perishable goods, nor to products unsealed after delivery that cannot be returned for hygiene reasons. An opened jar therefore cannot be taken back. This exception takes nothing away from your statutory guarantees: an item that is damaged, defective or not as ordered remains covered. 📦 Damaged, defective or incorrect item If your item arrives damaged, defective or does not match your order, contact us at: contact@naturelshop.fr Please include your order number and, if possible, photos of the problem. We will tell you how to proceed under the applicable statutory guarantees. 📦 Lost or undelivered parcel If a parcel is lost, not received, or marked as delivered when you have not received it, contact us at contact@naturelshop.fr with your order number. We will take the necessary steps with the carrier to trace the parcel and resolve the situation as the applicable regulations require.